Void a shipping label in Shopify
A customer cancelled order 1046 ten minutes after the label was bought. The parcel never left, so the $12.40 label can be voided and the cost credited back. The window is 30 days from purchase, and it closes whether or not anyone reminds you.
Written · Shopify admin, desktop steps · 4 minutes read
The worked example
| Order | 1046 |
| Label cost | $12.40 |
| Bought | 10 November 2026 |
| Voided | 11 November 2026 |
| Days after purchase | 1 |
| Last day to void | 10 December 2026 |
| Days left in the window | 29 |
| Credit back | $12.40 |
Download the register: voided-labels-register.csv (147 bytes).
A register of two voided labels: order 1046 at $12.40 and order 1047 at $9.85, a total credit of $22.25. It is a planning record, not a file Shopify imports.
1Open the order
From your Shopify admin, go to Orders and click order 1046, the order with the label you want to void.
2Open the label menu
In the Fulfilled section, click the menu next to the shipping label, then click Void label.
3Pick a reason
Select a reason for voiding the label. Shopify asks for the reason on every void, single or bulk.
4Confirm the void
Click Void label and insurance to confirm. The label is cancelled and its cost is credited to your account as a shipping label credit, which applies to future label purchases.
5Void in bulk when there are several
For several labels at once, go to Orders > Shipping labels, select the labels, click Void shipping labels, pick a reason, and click Void XX labels. You can void up to 250 shipping labels at the same time.
6Re-buy or cancel the fulfilment
Voiding the label does not cancel the fulfilment. If the order still needs to ship, buy a new label; if it was cancelled, cancel the fulfilment too, so the order reads Unfulfilled again.
The arithmetic
The 30-day window is counted from the purchase date.
| Figure | Value |
|---|---|
| Label bought | 10 November 2026 |
| Label voided | 11 November 2026 |
| Days after purchase | 1 |
| Last day to void | 10 December 2026 |
| Days left after voiding | 29 |
| Label cost | $12.40 |
| Credit back | $12.40 |
| Net cost | $0.00 |
10 November plus 30 days is 10 December 2026, and 11 November is 1 day after purchase, so 29 days of the window were still open. The second label in the register, order 1047 at $9.85, brings the total credit to $22.25.
Held at the counter
A scanned label cannot be voided. A label can be voided only if it has no tracking events. Once the carrier scans the parcel, the only route is the carrier, with the package reference number.
USPS First Class Mail labels cannot be voided. Labels bought with USPS First Class Mail, and labels added to a USPS shipping manifest in the last 15 minutes, cannot be voided. Check the service before you buy.
Voiding does not tell the customer. Shopify sends no notification when a label is voided. If the void delays the delivery, tell the customer yourself.
Sources
- Changing and voiding shipping labels — Shopify's help pages: the void steps for one label and in bulk, the 30-day and no-tracking-events rules, the USPS limits, the 250-label bulk cap, and the account credit.