Shopify tutorials for the person running the store. Orders, discounts, fulfilment, returns. 2026-11-12T00:00:00-08:00 https://storeopsmanual.com/ https://storeopsmanual.com/guides/create-percentage-discount-code/ 2026-11-11T00:00:00-08:00

A 15% welcome code, WELCOME15, with a $50 minimum: a $120 order drops to $102. A phone order taken as a draft order: two tees, one hoodie and gift wrap come to $118 before tax. Both tutorials include a file to download.

https://storeopsmanual.com/guides/create-percentage-discount-code/ 2026-11-11T00:00:00-08:00

A welcome code, WELCOME15, worth 15% off orders of $50 or more. A $120 order drops to $102, and an $80 order drops to $68. Includes a discount planner file.

https://storeopsmanual.com/guides/create-draft-order-phone-order/ 2026-11-11T00:00:00-08:00

A customer phones in an order instead of checking out online. Two tees, one hoodie, and gift wrap come to $106, plus $12 shipping, for $118 before tax. Includes a phone-order intake sheet.

https://storeopsmanual.com/guides/create-fixed-amount-discount-code/ 2026-11-11T00:00:00-08:00

Set up SAVE25, $25 off orders of $100 or more. A $140 order drops to $115, and a $100 order drops to $75. Includes a discount planner file.

https://storeopsmanual.com/guides/create-automatic-percentage-discount/ 2026-11-11T00:00:00-08:00

Set a 20% automatic discount that applies at checkout with no code to type. An $85 cart drops to $68 and a $62.50 cart drops to $50. Includes an example orders file.

https://storeopsmanual.com/guides/create-automatic-fixed-amount-discount/ 2026-11-11T00:00:00-08:00

$10 off every order of $60 or more, applied automatically at checkout. A $75 order drops to $65 and a $60 order drops to $50. Includes an example orders file.

https://storeopsmanual.com/guides/discount-code-specific-collection/ 2026-11-11T00:00:00-08:00

TEES20 gives 20% off the Summer Tees collection only. Two $30 tees and a $45 hoodie come to $93, and the hoodie alone never qualifies. Includes a cart worksheet file.

https://storeopsmanual.com/guides/discount-code-specific-products/ 2026-11-11T00:00:00-08:00

HOODIE15 takes 15% off the Summit Hoodie only. One hoodie drops from $45 to $38.25, and a $28 tee in the same cart stays full price. Includes a cart worksheet file.

https://storeopsmanual.com/guides/discount-code-customer-segment/ 2026-11-11T00:00:00-08:00

LOYAL10 gives 10% off to the Repeat buyers segment. A $120 order drops to $108, and a first-time buyer typing the code gets nothing. Includes a segment member file.

https://storeopsmanual.com/guides/discount-code-specific-customers/ 2026-11-11T00:00:00-08:00

VIP30 gives 30% off to three named customers only. A $200 order for one of them drops to $140, and anyone else typing the code gets nothing. Includes a customer list file.

https://storeopsmanual.com/guides/set-minimum-quantity-discount-code/ 2026-11-11T00:00:00-08:00

THREEFOR20 gives 20% off when the cart holds 3 items or more. Three $20 items drop from $60 to $48, and two $20 items get nothing. Includes an example carts file.

https://storeopsmanual.com/guides/set-minimum-purchase-amount-discount/ 2026-11-11T00:00:00-08:00

A $50 minimum counts product prices only. Products of $48 plus $5 shipping still fail, and a $55 cart with a $5.50 product discount fails the after-discount check. Includes a test carts file.

https://storeopsmanual.com/guides/set-usage-limits-discount-code/ 2026-11-11T00:00:00-08:00

LAUNCH100 is capped at 200 total uses and one per customer. After 141 uses, 59 remain, and a customer who already used it is stopped at checkout. Includes a usage ledger file.

https://storeopsmanual.com/guides/fixed-amount-discount-once-per-order/ 2026-11-11T00:00:00-08:00

MUG5 takes $5 off one mug per order, not $5 off every mug. Three $18 mugs come to $49, not $39. Includes a cart comparison file.

https://storeopsmanual.com/guides/schedule-discount-start-end-dates/ 2026-11-11T00:00:00-08:00

SUMMER25 runs 1 to 31 December 2026: 25% off, starting at 12:00 am in your store's time zone. An $80 order drops to $60 while it runs and pays full price outside it. Includes a sale calendar file.

https://storeopsmanual.com/guides/discount-code-specific-market/ 2026-11-11T00:00:00-08:00

CANADA15 gives 15% off to customers in the Canada market only. An $80 order drops to $68, and a US order at the same total gets nothing. Includes an example orders file.

https://storeopsmanual.com/guides/create-buy-x-get-y-discount-code/ 2026-11-11T00:00:00-08:00

BUY2GET1 gives a free tee with every two bought. Three $30 tees drop from $90 to $60, and six tees drop from $180 to $120. Includes a cart worksheet file.

https://storeopsmanual.com/guides/create-automatic-buy-x-get-y-discount/ 2026-11-11T00:00:00-08:00

Buy 2, get 1 free on all tees, applied automatically with no code. Three $25 tees drop from $75 to $50. Includes a cart worksheet file.

https://storeopsmanual.com/guides/buy-x-get-y-percentage-off/ 2026-11-11T00:00:00-08:00

BUY2HALF gives 50% off the third item. Three $40 items drop from $120 to $100, and six items drop from $240 to $200. Includes a cart worksheet file.

https://storeopsmanual.com/guides/buy-x-get-y-spend-amount/ 2026-11-11T00:00:00-08:00

SPEND75 gives a free hat when the cart reaches $75. An $80 tee order plus a $25 hat drops from $105 to $80, and a $70 cart gets nothing. Includes a cart worksheet file.

https://storeopsmanual.com/guides/buy-x-get-y-maximum-uses-per-order/ 2026-11-11T00:00:00-08:00

B2G1MAX gives one free item per set, at most twice per order. Six $20 items drop from $120 to $80 with the cap, and to $60 without it. Includes a cart comparison file.

https://storeopsmanual.com/guides/buy-x-get-y-minimum-purchase-rules/ 2026-11-11T00:00:00-08:00

Only Customer buys products at full price count toward the minimum. A $45 buy with a $25 get item fails a $50 minimum, and a discounted buy item stops counting. Includes a test carts file.

https://storeopsmanual.com/guides/buy-x-get-y-collection-to-collection/ 2026-11-11T00:00:00-08:00

TRAILGIFT gives a free accessory with two trail items. Two $35 trail items plus a $15 accessory drop from $85 to $70. Includes a cart worksheet file.

https://storeopsmanual.com/guides/set-discount-combinations/ 2026-11-11T00:00:00-08:00

A 20% product discount and a 10% order code stack only when each allows the other's class. On a $60 cart they save $15 together. Includes a combinations worksheet file.

https://storeopsmanual.com/guides/combine-order-discount-free-shipping/ 2026-11-11T00:00:00-08:00

WELCOME10 plus free shipping saves $24 on a $132 order: 10% off the $120 goods and $12 shipping free. Both discounts must allow each other's class. Includes a savings worksheet file.

https://storeopsmanual.com/guides/stack-two-percentage-order-discounts/ 2026-11-11T00:00:00-08:00

WELCOME10 and INFLUENCER20 both calculate on the original $100 subtotal, so the customer saves $30, not $28. Includes a stacking worksheet file.

https://storeopsmanual.com/guides/discount-code-not-combining-fix/ 2026-11-11T00:00:00-08:00

Two codes that cannot combine show 'Discount couldn't be used with your existing discounts'. On a $100 cart the fix turns a $12 saving into $20.80. Includes a troubleshooting worksheet file.

https://storeopsmanual.com/guides/export-discount-codes-csv/ 2026-11-11T00:00:00-08:00

Export all your discounts to a CSV file for a broad overview of the code history. Pick the export scope and the file format, then open the file in a spreadsheet. Includes a sample export file.

https://storeopsmanual.com/guides/fulfill-order/ 2026-11-11T00:00:00-08:00

Mark order 1042 as fulfilled: pick the items, add the tracking number, send the shipping confirmation, and watch the status change to Fulfilled.

https://storeopsmanual.com/guides/fulfill-orders-bulk/ 2026-11-11T00:00:00-08:00

Mark 14 orders as fulfilled at once from the Orders page: select them, click Mark as, then Fulfilled, and add tracking numbers afterwards one by one.

https://storeopsmanual.com/guides/partial-fulfilment/ 2026-11-11T00:00:00-08:00

Ship the 3 Trail Crew Tees from order 1043 today and hold the Summit Hoodie for later: enter the quantities you are shipping and the rest stays unfulfilled.

https://storeopsmanual.com/guides/split-fulfilment/ 2026-11-11T00:00:00-08:00

Order 1044 has items at two locations, so split it into two fulfilments: the Toronto parcel and the Vancouver parcel, each with its own tracking number.

https://storeopsmanual.com/guides/buy-shipping-label/ 2026-11-11T00:00:00-08:00

Buy a label for order 1045 from the order page: confirm the items and weight, pick a service, and the order is marked as fulfilled with tracking added.

https://storeopsmanual.com/guides/buy-shipping-labels-bulk/ 2026-11-11T00:00:00-08:00

Buy 9 labels at once from the Shipping labels page: 6 orders for one green shirt and 3 for a green and a blue shirt, grouped and reviewed before you pay.

https://storeopsmanual.com/guides/void-shipping-label/ 2026-11-11T00:00:00-08:00

Order 1046 was cancelled after its $12.40 label was bought, so void the label from the order page: the cost comes back as a credit on the account.

https://storeopsmanual.com/guides/print-packing-slip/ 2026-11-11T00:00:00-08:00

Print the slip for order 1047 before you seal the box: it lists the 3 items, the shipping and billing addresses, and the quantities to check against.

https://storeopsmanual.com/guides/print-packing-slips-bulk/ 2026-11-11T00:00:00-08:00

Print all 18 slips for this morning's orders in one go: select the orders on the Orders page, click Print, then Print packing slips.

https://storeopsmanual.com/guides/set-up-fulfilment-locations/ 2026-11-11T00:00:00-08:00

Add the Vancouver warehouse as a second fulfilment location: name, address, and the toggle that lets it fulfil online orders, then check the plan limit.

https://storeopsmanual.com/guides/create-shipping-zone/ 2026-11-11T00:00:00-08:00

Add a Canada zone and a United States zone to the general shipping profile: name the zone, pick the countries, and the rates follow.

https://storeopsmanual.com/guides/set-flat-shipping-rate/ 2026-11-11T00:00:00-08:00

Charge $10 for every order in the Canada zone, $5 over $50, and free over $100: one flat rate with three price rules.

https://storeopsmanual.com/guides/set-price-based-shipping-rate/ 2026-11-11T00:00:00-08:00

Charge $24.99 under $100, $9.99 from $100.01 to $200, and free over $200: three price bands on the Canada zone.

https://storeopsmanual.com/guides/set-weight-based-shipping-rate/ 2026-11-11T00:00:00-08:00

Charge $4.99 up to 0.99 lb, $9.99 up to 4.99 lb, and $19.99 up to 9.99 lb: three weight bands on the Canada zone.

https://storeopsmanual.com/guides/set-carrier-calculated-shipping-rate/ 2026-11-11T00:00:00-08:00

Let Canada Post set the price at checkout: a 1 lb parcel shows $9.20, a 2.5 lb parcel $14.75, and a 5 lb parcel $21.30, each from the carrier.

https://storeopsmanual.com/guides/offer-free-shipping-minimum/ 2026-11-11T00:00:00-08:00

Free shipping starts at $100: an $85 order still pays $9.99 for shipping, a $100 order pays nothing, and a $120 order pays nothing.

https://storeopsmanual.com/guides/create-shipping-profile/ 2026-11-11T00:00:00-08:00

Move the two oversized rugs into their own Oversized profile with a $15 flat rate, while every other product stays in the general profile at $8.

https://storeopsmanual.com/guides/add-tracking-number-order/ 2026-11-11T00:00:00-08:00

Order 1048 shipped yesterday and the courier's number arrived this morning: add it to the fulfilled order so the customer gets a shipping update.

https://storeopsmanual.com/guides/mark-order-on-hold/ 2026-11-11T00:00:00-08:00

Order 1049 is flagged high risk, so hold its fulfilment before anyone packs it: pick the reason, and the status changes to On hold until you release it.

https://storeopsmanual.com/guides/connect-third-party-fulfilment-service/ 2026-11-11T00:00:00-08:00

Add NorthStar Logistics as a custom fulfilment service: name and email, then assign 12 of the 20 products to it and keep 8 shipping from your own shelf.

https://storeopsmanual.com/guides/find-unfulfilled-orders/ 2026-11-11T00:00:00-08:00

This week's 47 orders split into 31 fulfilled, 12 unfulfilled, and 4 on hold: the Unfulfilled tab shows the 12 that still need packing.

https://storeopsmanual.com/guides/change-fulfilment-location-order/ 2026-11-11T00:00:00-08:00

Order 1052 needs 3 hoodies, Toronto has none and Vancouver has 5, so move the fulfilment to Vancouver and 2 hoodies stay on the shelf there.

https://storeopsmanual.com/guides/read-order-timeline/ 2026-11-11T00:00:00-08:00

Order 1054 went from placed at 14:02 on 10 November to fulfilled at 09:15 on 11 November: the Timeline shows every step, who did it, and when.

https://storeopsmanual.com/guides/set-up-local-delivery/ 2026-11-11T00:00:00-08:00

Offer delivery within 5 km for $5, within 10 km for $10, and within 20 km for $20: three zones, a $20 minimum, and no delivery past 20 km.

https://storeopsmanual.com/guides/set-up-local-pickup/ 2026-11-11T00:00:00-08:00

Let customers collect orders at the Toronto shop: turn on pickup for the location, set the ready time to 2 hours, and write the pickup instructions.

https://storeopsmanual.com/guides/add-product-to-shopify/ 2026-11-11T00:00:00-08:00

Add the Trail Crew Tee to your store: title, description, price of $28.00, cost of $11.00, and a $17.00 margin on each sale.

https://storeopsmanual.com/guides/add-variants-to-a-product/ 2026-11-11T00:00:00-08:00

Give the Trail Crew Tee size and colour options: 3 sizes times 2 colours makes 6 variants, each with its own price and stock count.

https://storeopsmanual.com/guides/set-sku-and-barcode-for-a-variant/ 2026-11-11T00:00:00-08:00

Give each Trail Crew Tee variant a short SKU and a barcode: 6 SKUs, one per variant, with barcodes typed in the variant page.

https://storeopsmanual.com/guides/add-product-media-to-a-product/ 2026-11-11T00:00:00-08:00

Add photos to the Trail Crew Tee and match one image to each colour variant, inside the 250 media item limit per product.

https://storeopsmanual.com/guides/add-tags-vendor-and-type-to-a-product/ 2026-11-11T00:00:00-08:00

File the Trail Crew Tee so it can be found: vendor North Trail Supply, type Tees, and 3 tags, inside the 250 tag limit per product.

https://storeopsmanual.com/guides/edit-a-products-search-engine-listing/ 2026-11-11T00:00:00-08:00

Rewrite the Trail Crew Tee search listing: a 48 character page title and a 114 character meta description, inside Shopify's cut-off limits.

https://storeopsmanual.com/guides/change-a-products-status/ 2026-11-11T00:00:00-08:00

Move the Trail Crew Tee from Draft to Active when it is ready to sell, and know what Draft, Active, Archived, and Unlisted each mean.

https://storeopsmanual.com/guides/duplicate-a-product/ 2026-11-11T00:00:00-08:00

Copy the Trail Crew Tee into a new listing in minutes: new title, Draft status, and all details copied except 3D models and video.

https://storeopsmanual.com/guides/archive-a-product/ 2026-11-11T00:00:00-08:00

Take the Trail Crew Tee off sale without deleting it: archiving hides it from the storefront and files it under the Archived tab.

https://storeopsmanual.com/guides/delete-a-product-permanently/ 2026-11-11T00:00:00-08:00

Delete a test product for good in Shopify, and check first that archiving is not the better call: deleted products cannot be restored.

https://storeopsmanual.com/guides/set-inventory-to-a-counted-quantity/ 2026-11-11T00:00:00-08:00

After a shelf count of the Trail Crew Tee, set the stock to the counted 41 units: the record said 47, so the count is 6 short.

https://storeopsmanual.com/guides/add-new-stock-with-adjust-by/ 2026-11-11T00:00:00-08:00

Book in a delivery of 24 Trail Crew Tees: Adjust by from Inventory addition takes the Main Street stock from 18 to 42 units.

https://storeopsmanual.com/guides/remove-damaged-stock-from-inventory/ 2026-11-11T00:00:00-08:00

Write off 6 damaged Trail Crew Tees: Adjust by from the Main Street store to Inventory removal takes the stock from 42 to 36 units.

https://storeopsmanual.com/guides/move-stock-to-an-unavailable-state/ 2026-11-11T00:00:00-08:00

Hold 4 Trail Crew Tees for quality control: moving them from Available to the Quality control state leaves 32 units sellable of 36 on hand.

https://storeopsmanual.com/guides/transfer-inventory-between-locations/ 2026-11-11T00:00:00-08:00

Move 18 Trail Crew Tees from the Warehouse to the Main Street store: the transfer saves as a draft, then moves to In progress.

https://storeopsmanual.com/guides/receive-an-inventory-transfer/ 2026-11-11T00:00:00-08:00

Receive the 18 Trail Crew Tees at the Main Street store: accept 15, reject 2, and cancel 1, so the books match the box.

https://storeopsmanual.com/guides/assign-a-product-to-locations/ 2026-11-11T00:00:00-08:00

Stock the Trail Crew Tee at the Warehouse and the Main Street store, not the Pop-up location: 2 of 3 locations, each with its own count.

https://storeopsmanual.com/guides/turn-on-inventory-tracking-for-a-product/ 2026-11-11T00:00:00-08:00

Turn on Track quantity for the Trail Crew Tee so Shopify counts it down: without tracking, a sale leaves the count at zero and the shelf unchecked.

https://storeopsmanual.com/guides/find-low-stock-products/ 2026-11-11T00:00:00-08:00

Scan the Inventory page for the thinnest stock: the Trail Crew Tee Small Blue has 9 units at 3 a day, so it runs out in 3 days.

https://storeopsmanual.com/guides/view-a-products-inventory-history/ 2026-11-11T00:00:00-08:00

Read the Trail Crew Tee adjustment history: a delivery of 24, a write-off of 6, and a hold of 4 leave the count 14 higher than it started.

https://storeopsmanual.com/guides/read-the-month-end-inventory-snapshot/ 2026-11-11T00:00:00-08:00

Read the month-end inventory snapshot for the Trail Crew Tee: 36 units on hand worth $396.00 at the $11.00 cost per item.

https://storeopsmanual.com/guides/read-the-sell-through-rate-report/ 2026-11-11T00:00:00-08:00

Read the sell-through rate for the Trail Crew Tee: 38 sold of 50 stocked is 76%, while the slow variant sits at 28%.

https://storeopsmanual.com/guides/create-a-manual-collection/ 2026-11-11T00:00:00-08:00

Build the Trail Picks manual collection with 5 products picked by hand: only the products you add appear, and new products stay out until you add them.

https://storeopsmanual.com/guides/create-an-automated-collection/ 2026-11-11T00:00:00-08:00

Build the Summer Trail automated collection: products tagged summer join on their own, and 12 of 40 products match the two conditions.

https://storeopsmanual.com/guides/import-products-with-a-csv-file/ 2026-11-11T00:00:00-08:00

Import 3 products with 9 variants from a CSV file: Title is the only required column for new products, and the rows must add up first.

https://storeopsmanual.com/guides/set-up-sales-tax-settings/ 2026-11-11T00:00:00-08:00

Turn on tax collection for each region where you are registered, add your tax number, and check the result on a $120 order in British Columbia and Ontario.

https://storeopsmanual.com/guides/set-a-tax-override-for-a-region/ 2026-11-11T00:00:00-08:00

Charge a different tax rate on shipping for one region, so a state that does not tax shipping stays at 0% while the rest of the store keeps its usual rate.

https://storeopsmanual.com/guides/mark-a-customer-tax-exempt/ 2026-11-11T00:00:00-08:00

Set a customer to Don't collect tax, or Collect tax unless exemptions apply, so a nonprofit or reseller checks out without tax on the items that qualify.

https://storeopsmanual.com/guides/duties-for-international-orders-ddp-vs-dap/ 2026-11-11T00:00:00-08:00

With DDP the customer pays duties at checkout and you ship with a DDP label; with DAP the customer pays at the door, sometimes with an extra brokerage fee.

https://storeopsmanual.com/guides/set-up-vat-and-gst/ 2026-11-11T00:00:00-08:00

Add VAT registrations for the EU and the UK and GST for Canada, and use the €10,000 OSS threshold to decide when cross-border EU VAT changes.

https://storeopsmanual.com/guides/run-a-shopify-tax-report/ 2026-11-11T00:00:00-08:00

Open the United States sales tax report or the Taxes finance report, drill from state to jurisdiction to transaction, and export a CSV for your filing.

https://storeopsmanual.com/guides/price-products-tax-inclusive/ 2026-11-11T00:00:00-08:00

Turn on dynamic tax-inclusive pricing for a market, so customers who expect VAT in the price see it included and customers who expect tax added at checkout see it added.

https://storeopsmanual.com/guides/charge-tax-on-shipping/ 2026-11-11T00:00:00-08:00

Turn on the Charge tax on shipping rates setting, and check the proportional split on an order that mixes taxable and exempt products.

https://storeopsmanual.com/guides/set-canadian-provincial-tax-rates/ 2026-11-11T00:00:00-08:00

Add a GST/HST registration and a separate registration for each province with its own tax, so a $100 order totals $105 in Alberta and $113 in Ontario.

https://storeopsmanual.com/guides/set-a-tax-override-for-a-product/ 2026-11-11T00:00:00-08:00

Put zero-rated products in a manual collection and override their rate to 0%, so groceries and children's clothing stop carrying tax they should not carry.

https://storeopsmanual.com/guides/add-a-tax-registration-number/ 2026-11-11T00:00:00-08:00

Enter your GST/HST number or provincial tax number in Settings, Taxes and duties, so Shopify charges tax in the regions where you are registered.

https://storeopsmanual.com/guides/authorize-now-capture-later/ 2026-11-11T00:00:00-08:00

Switch payment capture to manual, review an order before you take the money, and capture inside the 7-day authorization window.

https://storeopsmanual.com/guides/void-a-payment-authorization/ 2026-11-11T00:00:00-08:00

Cancel an order whose payment was never captured and the authorization voids instead of refunding: no money moves, the hold is released, and the payment status reads Voided.

https://storeopsmanual.com/guides/accept-cash-on-delivery/ 2026-11-11T00:00:00-08:00

Turn on cash on delivery as a manual payment method, write the instructions the customer sees, and mark the order paid only when the cash arrives.

https://storeopsmanual.com/guides/accept-bank-transfer-payments/ 2026-11-11T00:00:00-08:00

Add bank transfer as a manual payment method with your account details, and mark each order paid only when the transfer lands in your account.

https://storeopsmanual.com/guides/test-payments-in-test-mode/ 2026-11-11T00:00:00-08:00

Turn on Shopify Payments test mode or the Test payment gateway, run a test order with card number 1, 2 or 3, and turn test mode off before you go live.

https://storeopsmanual.com/guides/set-up-payment-settings-and-providers/ 2026-11-11T00:00:00-08:00

Activate Shopify Payments or pick one third-party credit card provider, add the extra methods your customers use, and know what each choice costs on a $240 order.

https://storeopsmanual.com/guides/handle-a-failed-payment/ 2026-11-11T00:00:00-08:00

Read the payment event on the abandoned checkout, sort a customer-side decline from a store-side setup problem, and recover the order without double-charging.

https://storeopsmanual.com/guides/release-a-payment-hold/ 2026-11-11T00:00:00-08:00

Find out whether your money is in an account hold, a reserve, or a failed payout, then give Shopify exactly what the hold notice asks for.

https://storeopsmanual.com/guides/set-up-shop-pay-installments/ 2026-11-11T00:00:00-08:00

Turn on Shop Pay Installments under Shopify Payments, so a $480 order can be paid in four payments of $120 while you receive the full amount upfront.

https://storeopsmanual.com/guides/enable-a-local-payment-method/ 2026-11-11T00:00:00-08:00

Turn on iDEAL for a Netherlands market or Bancontact for Belgium, so customers in that market can pay with the method they already use.

https://storeopsmanual.com/guides/create-and-issue-a-gift-card/ 2026-11-11T00:00:00-08:00

Issue a $50 gift card from Products, Gift cards, attach it to a customer, and send it without taking any payment from the recipient.

https://storeopsmanual.com/guides/check-a-gift-card-balance/ 2026-11-11T00:00:00-08:00

Find a gift card on the Gift cards page, read its balance, and send the customer the exact figure before they reach checkout.

https://storeopsmanual.com/guides/redeem-a-gift-card-at-checkout/ 2026-11-11T00:00:00-08:00

Enter the gift card code at checkout, let it cover the whole order total including tax and shipping, and pay the rest with a second method if the balance falls short.

https://storeopsmanual.com/guides/refund-an-order-to-a-gift-card/ 2026-11-11T00:00:00-08:00

Refund a returned order back onto the gift card that paid for it, splitting a partial refund between the gift card and the card when both were used.

https://storeopsmanual.com/guides/set-up-return-policy/ 2026-11-11T00:00:00-08:00

Set a 30-day return window, a flat $8.95 return shipping fee, and a 10% restocking fee in Shopify, then write the policy your customers read.

https://storeopsmanual.com/guides/turn-on-self-serve-returns/ 2026-11-11T00:00:00-08:00

Let customers request a return from their account: turn on self-serve returns, and a 2-item, $73.00 request comes back with a $64.05 refund estimate.

https://storeopsmanual.com/guides/create-manual-return/ 2026-11-11T00:00:00-08:00

Create a return from an order in Shopify: pick the items, set the reason, check the fees, and the customer gets an estimated refund of $31.55.

https://storeopsmanual.com/guides/create-return-shipping-label/ 2026-11-11T00:00:00-08:00

Send a customer a return label from Shopify: create it in the admin for US and Canadian addresses, or upload one you bought elsewhere.

https://storeopsmanual.com/guides/track-a-return/ 2026-11-11T00:00:00-08:00

Follow a return from creation to refund in Shopify: created 12 November, received 17 November, refunded the same day for $48.65.

https://storeopsmanual.com/guides/inspect-returned-items/ 2026-11-11T00:00:00-08:00

Check returned items against the return before you refund: 2 of 3 pass inspection for a $73.00 refund, and the damaged tee stays out.

https://storeopsmanual.com/guides/restock-returned-items/ 2026-11-11T00:00:00-08:00

Put sellable returns back on the shelf in Shopify: restock 2 tees at your store location and the on-hand count rises from 4 to 6.

https://storeopsmanual.com/guides/issue-full-refund-return/ 2026-11-11T00:00:00-08:00

Refund a whole returned order in Shopify: items $101.00 plus $12.00 shipping comes back as one $113.00 refund.

https://storeopsmanual.com/guides/issue-partial-refund-return/ 2026-11-11T00:00:00-08:00

Refund one item from an order in Shopify: a $64.00 Ridge Pack comes back for a $57.60 refund while the $45.00 hoodie stays sold.

https://storeopsmanual.com/guides/refund-return-store-credit-gift-card/ 2026-11-11T00:00:00-08:00

Refund a return as store credit in Shopify: a $45.00 hoodie becomes $40.50 of credit after the 10% restocking fee, expiring 15 February 2027.

https://storeopsmanual.com/guides/refund-return-to-original-payment/ 2026-11-11T00:00:00-08:00

Send a return refund back to the card that paid in Shopify: $101.00 of items comes back as a $92.05 refund after the $8.95 return shipping fee.

https://storeopsmanual.com/guides/decide-who-pays-return-shipping/ 2026-11-11T00:00:00-08:00

Choose who pays return shipping in Shopify: store-paid returns refund the full $45.00, while a flat $8.95 fee leaves a $36.05 refund.

https://storeopsmanual.com/guides/choose-return-reasons/ 2026-11-11T00:00:00-08:00

Record a reason on every return in Shopify: apparel reasons like Too big and Too small turn 40 November returns into a pattern you can read.

https://storeopsmanual.com/guides/handle-damaged-item-return/ 2026-11-11T00:00:00-08:00

Refund a damaged item in full in Shopify: a $45.00 hoodie comes back for $45.00, with the restocking fee and return shipping waived.

https://storeopsmanual.com/guides/handle-wrong-item-return/ 2026-11-11T00:00:00-08:00

Fix a wrong-item shipment in Shopify: return the size L tee, send the size M as an exchange, and the $28.00-for-$28.00 swap is even.

https://storeopsmanual.com/guides/exchange-item-through-return/ 2026-11-11T00:00:00-08:00

Exchange an item through a return in Shopify: a $45.00 hoodie comes back, a $52.00 jacket goes out, and the customer owes $15.95.

https://storeopsmanual.com/guides/set-return-window/ 2026-11-11T00:00:00-08:00

Set a return window in Shopify: 30 days from delivery means a parcel delivered 12 November can come back until 12 December.

https://storeopsmanual.com/guides/handle-gift-purchase-return/ 2026-11-11T00:00:00-08:00

Handle a gift return in Shopify: refund the recipient with $25.20 of store credit and the giver's card is never touched.

https://storeopsmanual.com/guides/read-return-reports/ 2026-11-11T00:00:00-08:00

Read return reports in Shopify: 40 November returns averaging $30.35 in refunds, with Too small leading at 12 returns.

https://storeopsmanual.com/guides/handle-international-return/ 2026-11-11T00:00:00-08:00

Handle an international return in Shopify: no Shopify label is available, so the customer ships the $45.00 hoodie back and you refund the full $45.00.

https://storeopsmanual.com/guides/decide-whether-to-restock-return/ 2026-11-11T00:00:00-08:00

Decide what to restock in Shopify: of 5 items that came back, 3 go back on the shelf, 1 damaged tee does not, and 1 never arrived.

https://storeopsmanual.com/guides/remove-missing-item-from-return/ 2026-11-11T00:00:00-08:00

Remove an item that never arrived from a return in Shopify: a 3-item return becomes 2 items, and the refund drops from $101.00 to $56.75.

https://storeopsmanual.com/guides/return-some-items-from-order/ 2026-11-11T00:00:00-08:00

Return some items from an order in Shopify: 1 of 3 items goes back for a $16.25 refund, and the other 2 stay sold.

https://storeopsmanual.com/guides/refund-shipping-cost-on-return/ 2026-11-11T00:00:00-08:00

Refund the shipping cost on a return in Shopify: a $45.00 hoodie plus $12.00 shipping comes back as $43.55 after the fees.

https://storeopsmanual.com/guides/cancel-a-return/ 2026-11-11T00:00:00-08:00

Cancel a return in Shopify when the customer changes their mind: the $31.55 estimated refund disappears and the order goes back to normal.

https://storeopsmanual.com/guides/add-custom-item-draft-order/ 2026-11-11T00:00:00-08:00

Gift wrap and rush embroidery are not products in the catalogue, so they go on as custom items. Two tees plus two custom items come to $74, plus $8 shipping, for $82.

https://storeopsmanual.com/guides/add-note-timeline-comment-order/ 2026-11-11T00:00:00-08:00

A phone promise needs to live on the order, not in a notebook. A note and a timeline comment on a $113 order record the promise where the next person on the order can find it.

https://storeopsmanual.com/guides/archive-completed-orders/ 2026-11-11T00:00:00-08:00

Eighteen orders are done and still sitting in the open list. Twelve are fulfilled and paid and six are cancelled, and archiving all eighteen clears the list.

https://storeopsmanual.com/guides/cancel-paid-order-before-it-ships/ 2026-11-11T00:00:00-08:00

A customer cancels a paid order before it ships. Cancelling order 1055 refunds the full $160.00 to the original payment method and returns six items to stock.

https://storeopsmanual.com/guides/cancel-unpaid-order-before-fulfilment/ 2026-11-11T00:00:00-08:00

A customer cancels before paying and before anything ships. Cancelling order 1052 voids the $95.00 authorization, restocks three items, and notifies the customer.

https://storeopsmanual.com/guides/change-order-shipping-address/ 2026-11-11T00:00:00-08:00

A customer moved after ordering, so the parcel goes to the new address. The order totals $85 before tax, and the tax is recalculated for the new destination.

https://storeopsmanual.com/guides/change-quantities-draft-order/ 2026-11-11T00:00:00-08:00

A customer adds two more tees to a draft before paying. Raising the tees from two to four lifts the draft subtotal from $101 to $157, a $56 increase.

https://storeopsmanual.com/guides/convert-draft-order-to-paid-order/ 2026-11-11T00:00:00-08:00

A draft is only a draft until the money arrives. Accepting $153.00 on a jacket-and-tees draft creates a paid order on the Orders page.

https://storeopsmanual.com/guides/create-draft-order-local-pickup/ 2026-11-11T00:00:00-08:00

A customer orders by phone and picks up at the shop, so no shipping is charged. Two tees and a hoodie come to $101, with $0.00 pickup, and the order is paid at the counter.

https://storeopsmanual.com/guides/create-draft-order-pre-order/ 2026-11-11T00:00:00-08:00

A customer pre-orders jackets that ship later. Three jackets and two tees come to $311, with a 20% deposit of $62.20 and a $248.80 balance due on fulfilment.

https://storeopsmanual.com/guides/create-draft-order-replacement-order/ 2026-11-11T00:00:00-08:00

A hoodie arrived damaged, so a replacement goes out. The replacement draft holds the hoodie and a goodwill tee, for $73 with free shipping.

https://storeopsmanual.com/guides/create-draft-order-wholesale-order/ 2026-11-11T00:00:00-08:00

A wholesale buyer phones in a bulk order with a purchase order number. Twelve tees and six hoodies come to $408, plus $25 shipping, for $433 before tax.

https://storeopsmanual.com/guides/duplicate-order-repeat-customer/ 2026-11-11T00:00:00-08:00

A regular customer wants the same order again. Duplicating order 1031 rebuilds its $129 of products in a new draft, and the $12 shipping goes back on by hand.

https://storeopsmanual.com/guides/export-orders-to-csv/ 2026-11-11T00:00:00-08:00

The bookkeeper needs last week in a spreadsheet. Exporting 62 orders by date gives 40 paid at $1,240, 15 unpaid at $310, and 7 refunded at $96, for $1,646 in total.

https://storeopsmanual.com/guides/filter-orders-by-date-status/ 2026-11-11T00:00:00-08:00

Fifty-eight orders are open this morning. Filtering by date and status splits them into 14 unfulfilled, 10 unpaid, 9 both, and 25 ready to close.

https://storeopsmanual.com/guides/issue-partial-refund-order/ 2026-11-11T00:00:00-08:00

One backpack in a four-backpack order is faulty, so only one is refunded. A $68.00 partial refund leaves $204.00 kept on a $272.00 order, and the status becomes Partially refunded.

https://storeopsmanual.com/guides/record-partial-payment-draft-order/ 2026-11-11T00:00:00-08:00

A customer pays part of an order now and the rest later. Five backpacks come to $340, with $140 paid and a $200 balance still owed.

https://storeopsmanual.com/guides/refund-order-without-return/ 2026-11-11T00:00:00-08:00

A tote arrived damaged and the customer keeps it, so the money goes back with no return shipment. Refunding the $24.00 tote leaves $90.00 kept on a $114.00 order.

https://storeopsmanual.com/guides/require-deposit-draft-order/ 2026-11-11T00:00:00-08:00

A custom order needs money up front before work starts. Ten hoodies come to $450, with a 20% deposit of $90 and a $360 balance due later.

https://storeopsmanual.com/guides/reserve-inventory-draft-order/ 2026-11-11T00:00:00-08:00

Five tees and three hoodies are promised to a buyer while they decide. Reserving $275.00 of stock moves it to Committed until 14 November at 5:00 pm, and no other customer can buy it.

https://storeopsmanual.com/guides/search-orders-by-customer/ 2026-11-11T00:00:00-08:00

A customer phones about an order but has no order number. Searching by her name finds three orders worth $174 in total, and the right one in seconds.

https://storeopsmanual.com/guides/send-order-invoice-to-customer/ 2026-11-11T00:00:00-08:00

A customer wants to pay from the invoice, not at the counter. Sending the invoice for a $144 order gives them a checkout link, and paying it turns the draft into a paid order.

https://storeopsmanual.com/guides/set-payment-terms-draft-order/ 2026-11-11T00:00:00-08:00

A wholesale buyer pays on Net 30 instead of at checkout. Twelve hoodies and two tees come to $596, plus $25 shipping, for $621 due 11 December 2026.

https://storeopsmanual.com/guides/tag-order-for-follow-up/ 2026-11-11T00:00:00-08:00

Fourteen orders were reviewed this morning. Six are wholesale, five are gifts, and three are reviewed, and the tags make each group findable in one search.

https://storeopsmanual.com/guides/update-order-contact-details/ 2026-11-11T00:00:00-08:00

An order has the wrong email, so the confirmation and the invoice would go nowhere. Fixing the email on a $82 order takes a minute, and the profile stays unchanged unless you ask.

https://storeopsmanual.com/guides/add-a-customer-manually/ 2026-11-11T00:00:00-08:00

Add one customer by hand in Shopify: name, email, phone, address, and tax settings, with a three-customer market stall example totalling $143.00.

https://storeopsmanual.com/guides/import-customers-from-a-csv-file/ 2026-11-11T00:00:00-08:00

Bring a customer list into Shopify with a CSV file: the 15 MB limit, the UTF-8 rule, and a 120-row example where 118 import and 2 are skipped as duplicates.

https://storeopsmanual.com/guides/build-a-customer-csv-import-file/ 2026-11-11T00:00:00-08:00

Fill in Shopify's customer CSV template without tripping the import: 20 columns, yes or no only in the consent fields, and a five-row example with 3 email subscribers.

https://storeopsmanual.com/guides/export-customers-to-a-csv-file/ 2026-11-11T00:00:00-08:00

Get your customer list out of Shopify as a CSV file: pick the scope, add tags and metafields, and know when the file downloads and when it arrives by email.

https://storeopsmanual.com/guides/create-a-customer-segment/ 2026-11-11T00:00:00-08:00

Group customers by a rule instead of by hand: build a segment in Shopify's query editor, run it to see the live count, and save it with a clear name.

https://storeopsmanual.com/guides/segment-customers-by-purchase-history/ 2026-11-11T00:00:00-08:00

Find your repeat buyers with one filter: number of orders at 3 or more, with a six-customer example where 3 qualify and their combined spend is $458.50.

https://storeopsmanual.com/guides/segment-customers-by-location/ 2026-11-11T00:00:00-08:00

Group customers by city with one location filter: Toronto holds 61 of 214 customers, Vancouver 38, Montreal 19, and the rest 96, adding to 214.

https://storeopsmanual.com/guides/segment-customers-by-amount-spent/ 2026-11-11T00:00:00-08:00

Find the customers who spent over $500: 3 of 8 example customers qualify, their combined spend is $1,988.25, and that is 63.46% of the $3,133.00 total.

https://storeopsmanual.com/guides/tag-and-add-notes-to-customers/ 2026-11-11T00:00:00-08:00

Label customers so you can find them again: tags are staff-only and not case-sensitive, notes stay on the profile, and 20 customers take 25 tag assignments in the example.

https://storeopsmanual.com/guides/read-a-customer-timeline-and-order-history/ 2026-11-11T00:00:00-08:00

Open a customer profile and read the whole story: 4 orders totalling $203.25, 2 emails, and 1 note, for 7 timeline events on Maya Chen's profile.

https://storeopsmanual.com/guides/send-a-customer-account-invite/ 2026-11-11T00:00:00-08:00

Invite a customer to create an account on your store: one invite per customer, valid for 30 days, with a 12-invite example where 9 are accepted and 3 expire.

https://storeopsmanual.com/guides/set-email-and-sms-marketing-consent/ 2026-11-11T00:00:00-08:00

Record what each customer agreed to, channel by channel: 96 of 214 agreed to email, 41 to SMS, 28 to both, and 105 to neither.

https://storeopsmanual.com/guides/search-and-filter-your-customer-list/ 2026-11-11T00:00:00-08:00

Find one customer in a list of 214: search Chen and get 3 matches, search Maya and get 2, and use the Customers filter in admin search to keep the rest of the admin out.

https://storeopsmanual.com/guides/edit-a-customer-address/ 2026-11-11T00:00:00-08:00

Fix an address that changed: 3 of the 7 address fields change when Maya Chen moves, which is 42.86%, and the default stays hers until you switch it.

https://storeopsmanual.com/guides/add-a-customer-metafield/ 2026-11-11T00:00:00-08:00

Store a fact Shopify has no field for: a Loyalty tier text field and a Points balance number field, with 3 customers holding 545 points between them.

https://storeopsmanual.com/guides/merge-duplicate-customer-profiles/ 2026-11-11T00:00:00-08:00

Fold two profiles for one person into one: 3 orders plus 1 order makes 4, $203.25 plus $45.00 makes $248.25, and the merge cannot be undone.

https://storeopsmanual.com/guides/erase-a-customers-personal-data/ 2026-11-11T00:00:00-08:00

Answer a data erasure request the Shopify way: submit it from the customer profile, know the 5-day cancel window, and keep the order records the law needs.

https://storeopsmanual.com/guides/segment-customers-who-bought-a-product/ 2026-11-11T00:00:00-08:00

Build a buyers list for one product: 37 of 214 customers bought the Summit Hoodie, 41 hoodies in total, for $1,845.00 in hoodie revenue.

https://storeopsmanual.com/guides/delete-a-customer-profile/ 2026-11-11T00:00:00-08:00

Remove a profile that should not be there: 19 of 23 selected profiles delete cleanly, 4 stay because they hold orders, and 214 customers become 195.

https://storeopsmanual.com/guides/edit-a-customers-contact-details/ 2026-11-11T00:00:00-08:00

Fix a name, email, or phone number on a profile: 2 of 5 contact fields change in the example, and Maya Chen's 4 orders, worth $203.25, stay on the same profile.

https://storeopsmanual.com/guides/add-a-second-address-to-a-customer/ 2026-11-11T00:00:00-08:00

Give a customer a cottage address alongside the home one: 3 customers add a second address each, taking the list from 3 addresses to 6, with 3 defaults.

https://storeopsmanual.com/guides/segment-customers-who-have-never-ordered/ 2026-11-11T00:00:00-08:00

Find the contacts who never bought: 58 of 214 customers have zero orders, which is 27.10%, and 41 of those 58 are email subscribers.

https://storeopsmanual.com/guides/send-a-customer-their-data/ 2026-11-11T00:00:00-08:00

Answer a data access request: ask Shopify for the customer's file from their profile, reply within one month, and log the request with its 11 December 2026 deadline.

https://storeopsmanual.com/guides/sales-reports-overview/ 2026-11-11T00:00:00-08:00

Open Analytics, read the dashboard cards, then open the sales reports to check a week of sales: $3,890.40 across 127 orders. Includes a weekly sales record file.

https://storeopsmanual.com/guides/sales-by-product-report/ 2026-11-11T00:00:00-08:00

Open the Total sales by product report: the Trail Crew Tee sold 42 units for $1,176.00, 46.37% of the week’s $2,536.00. Includes a product sales file.

https://storeopsmanual.com/guides/sales-by-channel-report/ 2026-11-11T00:00:00-08:00

Open the Total sales by sales channel report: the Online Store took $1,840.00 of $2,700.00, POS $612.50 and Shop $247.50. Includes a channel sales file.

https://storeopsmanual.com/guides/finance-summary-report/ 2026-11-11T00:00:00-08:00

Open the Finance Summary report and read the Total sales breakdown: $4,820.00 gross, $312.40 discounts, $145.00 reversals, $4,976.20 total sales. Includes a finance summary file.

https://storeopsmanual.com/guides/discount-report/ 2026-11-11T00:00:00-08:00

Open the Discounts by order report: WELCOME15 was used 34 times for $486.20 and SAVE20 12 times for $240.00, $726.20 in all. Includes a discount record file.

https://storeopsmanual.com/guides/inventory-report/ 2026-11-11T00:00:00-08:00

Open the Month-end inventory value report: 120 tees, 64 hoodies and 85 totes on hand are worth $2,908.25 at cost. Includes an inventory value file.

https://storeopsmanual.com/guides/customer-report/ 2026-11-11T00:00:00-08:00

Open the New vs returning customers report: 86 first-time and 54 returning customers in October, a 38.57% returning rate. Includes a customer record file.

https://storeopsmanual.com/guides/sessions-traffic-report/ 2026-11-11T00:00:00-08:00

Open the Sessions by referrer report: 3,400 sessions in the week, 1,240 direct, 986 from search, and 88 orders for a 2.59% conversion rate. Includes a sessions file.

https://storeopsmanual.com/guides/staff-accounts-permissions/ 2026-11-11T00:00:00-08:00

Open Settings then Users, invite the new staff member, and assign a role: one user with two roles holds 8 distinct permissions, not 10. Includes a staff roles file.

https://storeopsmanual.com/guides/change-store-time-zone/ 2026-11-11T00:00:00-08:00

Open Settings then General and pick the new time zone in Store defaults: a 2:00 pm Toronto order reads as 11:00 am in Vancouver. Includes a time zone check file.

https://storeopsmanual.com/guides/change-store-currency/ 2026-11-11T00:00:00-08:00

Open Settings then General and use Change store currency: at the worked example rate of $0.73, a $120.00 order reads as $87.60 in US dollars. Includes a currency file.

https://storeopsmanual.com/guides/change-store-address/ 2026-11-11T00:00:00-08:00

Open Settings then General and edit the store address: the same $200.00 order taxes at $26.00 under the old address and $24.00 under the new one. Includes an address checklist file.

https://storeopsmanual.com/guides/checkout-settings/ 2026-11-11T00:00:00-08:00

Open Settings then Checkout: pick email as the contact method, set the shipping phone number to Required, and offer 10%, 15% and 20% tips on an $80.00 order. Includes a checkout checklist file.

https://storeopsmanual.com/guides/edit-order-shipping-email-templates/ 2026-11-11T00:00:00-08:00

Open Settings then Notifications and edit the Order and Shipping confirmation templates: the example order totals $126.13 and the order status link goes in both. Includes an email order file.

https://storeopsmanual.com/guides/create-metafield-definition/ 2026-11-11T00:00:00-08:00

Open Settings then Metafields and metaobjects and add a definition for Products: a 24-month warranty on a purchase of 11 November 2026 ends 11 November 2028. Includes a metafield record file.

https://storeopsmanual.com/guides/upload-files/ 2026-11-11T00:00:00-08:00

Open Content then Files and upload up to 200 files at once: the example batch of 5 files totals 39.8 MB and the largest, 18.4 MB, sits under the 20 MB image limit. Includes a file upload log.

https://storeopsmanual.com/guides/add-market/ 2026-11-11T00:00:00-08:00

Open Markets and create a market: the Europe market groups Germany, France and the Netherlands, and a $50.00 product lists at $55.00 with a 10% price adjustment. Includes a market setup file.

https://storeopsmanual.com/guides/add-store-language/ 2026-11-11T00:00:00-08:00

Open Settings then Languages and add French: 96 of 120 theme strings are translated, 80.0% coverage, and the checkout is one of the pre-translated checkouts. Includes a translation tracker file.

https://storeopsmanual.com/guides/connect-custom-domain/ 2026-11-11T00:00:00-08:00

Point the A record to 23.227.38.65 and the www CNAME to shops.myshopify.com, then connect it in Settings then Domains: the example domain was live 23.5 hours later. Includes a DNS record file.

https://storeopsmanual.com/guides/install-app-from-app-store/ 2026-11-11T00:00:00-08:00

Open the App Store, pick the app, and read the Install app screen before you click Install: three apps at $9.99 a month cost $29.97 a month, $359.64 a year. Includes an app install checklist file.

https://storeopsmanual.com/guides/review-app-permissions/ 2026-11-11T00:00:00-08:00

Open Settings then Apps and open the app about page: the example app can view or edit 7 areas, used 5 in the last 30 days, and 2 areas sit unused at 28.57%. Includes a permissions review file.

https://storeopsmanual.com/guides/set-up-pos-channel/ 2026-11-11T00:00:00-08:00

Add Point of Sale under Sales channels, install the Shopify POS app, and set up the till: hardware totals $586.00 for the reader, printer, drawer and iPad stand. Includes a POS setup checklist file.

https://storeopsmanual.com/guides/pause-or-close-store/ 2026-11-11T00:00:00-08:00

Open Settings then Plan: pause on the Pause and Build plan and keep working, or cancel the plan and let the store run to the end of the billing cycle, 19 days away. Includes a pause checklist file.

https://storeopsmanual.com/guides/store-activity-log/ 2026-11-11T00:00:00-08:00

Open Settings then General and click Store activity log: the example week holds 127 entries, 18.14 a day, just over half of the 250 results the current log shows. Includes an activity log file.

https://storeopsmanual.com/guides/add-a-customer-to-a-segment/ 2026-11-11T00:00:00-08:00

Put one customer into a tag-based segment: tag Maya Chen vip on her customer page and the VIP segment grows from 23 to 24 customers, 17.14% of the store. Includes a segment record file.

https://storeopsmanual.com/guides/create-free-shipping-discount-code/ 2026-11-12T00:00:00-08:00

SHIPFREE75 takes the $9.99 standard shipping off orders of $75 or more in Canada: a $74.99 order still pays, a $75 order ships free, and the $29.99 express rate stays paid because rates over $25 are excluded. Includes a code table file.

https://storeopsmanual.com/guides/fix-discount-code-not-working/ 2026-11-12T00:00:00-08:00

A customer reports SAVE10 in November: the code ended 31 October 2026 and the $48 cart misses the $50 minimum because shipping does not count. Six checks in order find both faults. Includes a checklist file.