Upload files in Shopify
The Files section is where every file uploaded to your store lives: images, videos, 3D models, PDFs and CSV files. This tutorial uploads one batch of 5 files, checks each one against the size limits, and copies a link to share.
Written · Shopify admin, desktop steps · 6 minutes read
The worked example
| Upload path | Content then Files |
| Files in the batch | 5 of 200 |
| Total size | 39.8 MB |
| Largest file | 18.4 MB |
| Image limit | 20 MB |
| Video limit | 1 GB |
Download the log: file-upload-log.csv (119 bytes).
A file upload log for the worked example batch. The five sizes sum to 39.8 MB, and the largest file is 18.4 MB.
1Open Files
From your Shopify admin, go to Content then Files. The Files section is where you can manage all files uploaded to your store, including images, videos, 3D models and other file types, such as PDFs and CSV files.
2Click Upload files
Click Upload files. Select up to 200 files to upload, and then click Open. All files you upload through the file picker are added to the Files page.
3Check the file limits
Check each file against the limits before you upload. Images have a maximum file size of 20 MB, in JPEG, PNG, WEBP, HEIC or GIF format. Videos have a maximum file size of 1 GB. On a paid plan you can upload any file format other than HTML, and on a trial plan you can upload only the listed formats.
4Check the PDF rule
If the batch includes a PDF, check that your email address is verified first. You need to verify your email address before you can upload PDF files.
5Wait for processing
Wait for the upload to finish processing. A banner such as Uploading 1 remaining can remain in Content then Files after the upload finishes. If your file is not in Files or in the product Media section, then the file did not finish processing.
6Copy the link
To share a file, click the Copy link icon next to it in Content then Files. You can paste that link into a product description, a page or a blog post to make the file available for download.
7Delete from Files to delete from the store
To delete a file from your store, delete it in Content then Files. Removing a file from a product does not remove it from your store.
The arithmetic
| File | Size | Share of batch |
|---|---|---|
| care-guide.pdf | 4.2 MB | 10.55% |
| tee-front.jpg | 3.8 MB | 9.55% |
| lookbook.pdf | 12.5 MB | 31.41% |
| size-chart.png | 0.9 MB | 2.26% |
| hero-banner.jpg | 18.4 MB | 46.23% |
| Total | 39.8 MB | 100.00% |
The largest file is 18.4 MB divided by the 20 MB image limit, which is 92% of the limit. The batch uses 5 of the 200 files allowed in one upload, which is 2.5%.
Held at the counter
A file stuck on Uploading did not finish. A banner such as Uploading 1 remaining can stay on the Files page after the upload finishes. If the file is not in Files or in the product Media section, it did not finish processing, so upload it again.
Deleting from a product does not delete the file. Removing a file from a product leaves it in your store. To delete media from your store, delete it in the file manager in Content then Files.
PDF uploads need a verified email. You need to verify your email address before you can upload PDF files. An unverified email blocks the PDF upload even when the file is well under the size limit.
Sources
- Uploading and managing files — Shopify's help pages: the Files page, the 200-file upload limit, the image and video size limits, the PDF email rule, and the stuck-upload check.