Update the contact details on an order in Shopify
An order carries the wrong email address or phone number, and the confirmation, the invoice, and the shipping updates would all go to the wrong place. The contact details on an order can be updated after the order is placed, without changing the customer profile unless you choose to. This tutorial fixes the email on order 1050 for Sam Okafor.
Written · Shopify admin, desktop steps · 5 minutes read
The worked example
| Customer | Sam Okafor |
| Order | 1050 |
| 3 × Canvas Tote, $24.00 | $72.00 |
| Shipping | $10.00 |
| Total before tax | $82.00 |
| Old email | [email protected] |
| New email | [email protected] |
Download the contact change record: contact-details-change.csv (62 bytes).
The lines for the order being corrected. The single line total is the $72.00 subtotal in the slip above.
1Open the order
From your Shopify admin, go to Orders and click order 1050. Check the Contact section: it shows [email protected], which Sam no longer uses. The order totals $82.00 before tax, and the products are three Canvas Totes at $24.00.
2Open Edit contact information
In the Customer section, click the menu icon, and then click Edit contact information. This edits the contact details on this order only, not the customer profile.
3Update the email address
Replace [email protected] with [email protected]. If the phone number is wrong too, update it in the same dialog. Read the new address back letter by letter: an email with one wrong character bounces, and the customer hears nothing.
4Decide whether to update the profile
You can save the new information to the customer profile at the same time. To do that, select Update customer profile. If you leave it unselected, only order 1050 changes, and the profile keeps the old email. For Sam, the old email is dead everywhere, so select the box.
5Save the change
Click Save. The new email is now on order 1050. Any invoice, confirmation, or shipping update sent from now on goes to [email protected]. Messages already sent to the old address are not resent, so resend anything the customer missed.
The arithmetic
| Line | Quantity | Unit price | Line total |
|---|---|---|---|
| Canvas Tote | 3 | $24.00 | $72.00 |
| Subtotal | $72.00 | ||
| Shipping | $10.00 | ||
| Total before tax | $82.00 |
The total before tax is $82.00. The contact change does not change the total: it only changes where the messages go.
Held at the counter
Changing the order does not change the profile by default. You can update the email address or phone number on an order without changing the customer profile. If you want the profile fixed too, select Update customer profile before you save, or the next order will carry the old email again.
Messages already sent stay sent. Fixing the email does not resend the confirmation or the invoice that went to the old address. Resend the ones the customer missed from the timeline.
A customer who only gave a phone number has no email to fix. If the customer entered only a phone number at checkout, the Contact section holds only that number. Call the number they entered: there is no email address to update.
Sources
- Editing customer details on an order — Shopify's help pages: changing the shipping address and contact details on an order, tax recalculation, and the fact that the billing address cannot be changed.