Restock returned items in Shopify
Restocking is part of processing a return. You choose a location for each item, and Shopify adds the quantity back to that location's inventory. This tutorial restocks 2 Trail Crew Tees that came back in sellable condition.
Written · Shopify admin, desktop steps · 5 minutes read
The worked example
| Returned tees | 2 |
| On hand before | 4 |
| Restocked | 2 |
| On hand after | 6 |
| Damaged tee | Not restocked |
Download the log: restock-log.csv (97 bytes).
A restock log for the return in this tutorial. It is a record, not an import file: restocking happens in the admin, not by CSV.
1Open the return and click Process return
From your Shopify admin, go to Orders, click the order, and in the Return in progress section click Process return.
2Select the items you received
In the Return items to receive section, select the items that you want to process. Only the items you select are processed in this step.
3Set Restock at for each item
To restock a return item, select Restock at, and then choose a location where you want to restock your return item. Restock only items in sellable condition.
4Process and refund
Choose whether to issue the refund now or later, then click Process and refund, or Process return. The quantities go back on the shelf at the location you chose.
The arithmetic
The store had 4 Trail Crew Tees on hand. Two came back in sellable condition and were restocked; one came back damaged and was not.
| Count | Tees |
|---|---|
| On hand before the return | 4 |
| Returned and restocked | 2 |
| On hand after restocking | 6 |
| Damaged, not restocked | 1 |
4 plus 2 is 6. Three tees came back in total: 2 restocked and 1 damaged, so 2 of 3 returned tees went back on the shelf.
Held at the counter
The restocking fee follows the items you process. When you process a return, the restocking fee is calculated by how many items you choose to process. Selecting fewer items changes the fee.
The return closes only when everything is done. The return closes automatically when every item is processed and every return item is restocked. A damaged item you never restock keeps the return open until you close it by hand.
A damaged item restocked by mistake goes back on sale. Restock is a location choice, not a quality check. Inspect the item before you pick a location for it.
Sources
- Processing and managing returns — Shopify's help pages: the process-return steps, the restock choice, the refund-shipping section, the refund-method choices, and the cancel / remove / close rules.