Edit a customer address in Shopify
Customers move, streets get renumbered, and a typo in a postal code sends a parcel to the wrong end of town. An address edit is a small job on the customer profile, but it touches the default address that future orders use. This tutorial edits Maya Chen's default address after a move across Toronto.
Written · Shopify admin, desktop steps · 4 minutes read
The worked example
| Customer | Maya Chen |
| Addresses on the profile | 2 |
| Default address | 1 |
| Fields in the address | 7 |
| Fields changed | 3 |
| Share of fields changed | 42.86% |
Download the address edit record: address-edit-record.csv (232 bytes, md5 ec558676a4007d20d49b6cad1e355fa4).
A record of Maya Chen's address edit: each of the 7 address fields, the old value, the new value, and whether it changed. 3 of 7 fields changed.
1Open the customer profile
From your Shopify admin, go to Customers, then click the customer name.
2Open the address manager
In the Customer overview section, click Manage, then Manage addresses. Every address on the profile is listed, with the default marked.
3Edit the address
Click Edit next to the address that changed. Change the street, unit, city, province, postal code, and phone number as needed, then save. Maya's street, unit line, and postal code changed, and the city stayed Toronto, so 3 of the 7 fields changed.
4Check which address is the default
If the customer has more than one address, check the default is still the right one. To change it, click Set as default next to the address that should be the default. Only one address can be the default.
5Add a new address instead when the old one still counts
If the old address is still a real address for the customer, such as a cottage or a workplace, click Add new address instead of editing the old one. Editing is for a correction or a move; adding is for a second place.
The arithmetic
Maya Chen's default address has 7 fields.
| Field | Old value | New value |
|---|---|---|
| Address1 | 12 King St E | 184 Queen St W |
| Address2 | — | Unit 4 |
| City | Toronto | Toronto |
| Province code | ON | ON |
| Country code | CA | CA |
| Postal code | M5C 1G8 | M5H 2N2 |
| Phone | 416-555-0102 | 416-555-0102 |
3 of the 7 fields changed: the street, the unit line, and the postal code. 3 divided by 7 is 42.86%. The profile still holds 2 addresses, with 1 default.
Held at the counter
An edit changes future orders, not past ones. Orders already placed keep the shipping address they were placed with. Editing the profile does not reroute a parcel that already left.
Province and country are codes in a CSV, names on the screen. The profile form shows Ontario and Canada, while the customer CSV uses ON and CA. Do not type a code into a name field, and do not type a name into a CSV code column.
Only one address is the default. Adding a second address does not make it the default. If the new address should be the default, set it as the default in the same visit, or the next order ships to the old one.
Sources
- Managing customers — Shopify's help pages: the Manage addresses steps, editing an address, setting a default, and adding a new address.
- Importing and exporting customer lists — Shopify's help pages: the address columns in the customer CSV, including province and country codes.