Change your store address in Shopify
The store address is the physical, customer-facing address of your business. This tutorial moves the example store from Toronto, Ontario to Vancouver, British Columbia, and checks what the move changes: the address customers see, and the tax registrations the store needs. The tax on an order follows the province the order is shipped to, so the worked example compares one $200.00 order shipped to Ontario with the same order shipped to British Columbia.
Written · Shopify admin, desktop steps · 6 minutes read
The worked example
| Old address | Toronto, Ontario |
| New address | Vancouver, British Columbia |
| Tax on a $200.00 order shipped to Ontario | 13%, $26.00 |
| Tax on a $200.00 order shipped to British Columbia | 12%, $24.00 |
| Difference | $2.00 |
Download the record: address-change-check.csv (168 bytes).
An address change check for the worked example move. The tax rates are the worked example rates for the two destination provinces, and the difference on the same $200.00 order is $2.00.
1Open General settings
From your Shopify admin, go to Settings then General.
2Open the store address
In the Store contact details section, click Store address. Your store address is the physical or customer-facing address of your business.
3Enter the new address
Enter your company name and store address, then click Save. There are no limits to changing your store name and contact information: you can change them as often as you want, at any time.
4Check the billing address
Check the billing address separately. The company name and address on your Shopify bills come from your billing address, which is a separate setting, and changing your store address does not change your billing address.
5Check the country rule
If the move also changes the store country, check the financial services rule first. If your store uses Shopify Payments, Shopify Balance, Shopify Capital or Shopify Credit, you need to deactivate all financial services before you can change your store country in your admin.
6Check where the address shows
Customers can view your store address on your store and policy pages. Open the policy pages after the move and check the new address reads correctly where customers will see it.
7Check the tax registrations
Check your tax registrations for the new province in Settings then Taxes and duties, and work through one test order before you take new orders. The tax on an order follows the province the order is shipped to, not the store address: in the worked example, the same $200.00 order taxes at $26.00 shipped to Ontario and $24.00 shipped to British Columbia, a difference of $2.00. The move changes the registrations you need to hold, not the rate on a given customer's order.
The arithmetic
| Order | Tax | Total with tax |
|---|---|---|
| $200.00 order shipped to Ontario, 13% | $26.00 | $226.00 |
| $200.00 order shipped to British Columbia, 12% | $24.00 | $224.00 |
The difference is $226.00 minus $224.00, which is $2.00. The 13% and 12% rates are the worked example rates for the two destination provinces, used to show the arithmetic of the comparison.
Held at the counter
The store address is not the billing address. The address on your Shopify bills comes from the billing address, a separate setting. If you move the store and forget the billing address, the bills keep going to the old address.
A country change needs financial services deactivated first. When the store uses Shopify Payments, Balance, Capital or Credit, all financial services must be deactivated before the store country can change. A move across the border is a bigger job than a move across town.
The store address is public. Customers can view it on your store and policy pages. Do not put a home address in this field unless you are ready for customers to see it.
Sources
- Adding business settings for your store — Shopify's help pages: the store address steps, the billing address note, and the country-change rule.
- Finance reports — Shopify's help pages: the Canada sales tax report groups sales tax by destination province, the province the order was shipped to.