Change the shipping address on an order in Shopify
A customer enters the wrong address, or moves between ordering and shipping. The shipping address on an order can be changed after the order is placed, from the Customer section of the order. This tutorial moves order 1048 for Priya Nair to her new address, before the order ships.
Written · Shopify admin, desktop steps · 5 minutes read
The worked example
| Customer | Priya Nair |
| Order | 1048 |
| 1 × Summit Hoodie, $45.00 | $45.00 |
| 1 × Trail Crew Tee, $28.00 | $28.00 |
| Subtotal | $73.00 |
| Shipping | $12.00 |
| Total before tax | $85.00 |
Download the address change record: shipping-address-change.csv (93 bytes).
The lines for the order moving to a new address. The two line totals add to the $73.00 subtotal in the slip above.
1Open the order
From your Shopify admin, go to Orders and click order 1048. Check the fulfilment status first. The address change in this tutorial is for an unfulfilled order, which is the case where the change works.
2Open Edit shipping address
In the Customer section, click the menu icon, and then click Edit shipping address. The shipping address is changed from the Customer section, not from the line items. The billing address is not changed here: you cannot edit the billing address on an order.
3Update the address fields
Update the address fields with the new street, city, province, and postal code. Read the fields back before you save. A single wrong digit in the postal code sends the parcel to the wrong place.
4Resolve any validation warning
If a validation warning or error is displayed, resolve the address issue. Address validation flags it when delivery to the address you entered is not possible. Do not save past an error: the warning is telling you the carrier cannot deliver there.
5Review the tax adjustment
Changing the destination can recalculate taxes, and you choose how to collect or refund the difference. The Summary card in the dialog displays the previous taxes, the new taxes, and the difference to collect or refund. If the new tax is higher, you can send the customer an invoice for the difference. If the new tax is lower, you can refund the difference after saving. Taxes are recalculated only for unfulfilled orders.
6Save the change
Click Save. The new shipping address is now on order 1048. The subtotal is still $73.00 and the shipping is still $12.00: the address change only recalculates tax, it does not change the products or the shipping rate.
The arithmetic
| Line | Quantity | Unit price | Line total |
|---|---|---|---|
| Summit Hoodie | 1 | $45.00 | $45.00 |
| Trail Crew Tee | 1 | $28.00 | $28.00 |
| Subtotal | $73.00 | ||
| Shipping | $12.00 | ||
| Total before tax | $85.00 |
The total before tax stays $85.00. Only the tax can move when the address changes, and this tutorial states no tax figure because the tax depends on the new destination.
Held at the counter
The billing address cannot be changed. You can update the shipping address, contact information, and customer link after an order is placed, but you cannot edit the billing address. A customer who needs a different billing address needs a new order, not an edit.
Taxes recalculate only for unfulfilled orders. If the order is already fulfilled, changing the address does not recalculate the tax. Check the fulfilment status before you promise the customer a tax adjustment.
An address change does not reroute a parcel. If the parcel has already shipped, changing the address in Shopify does not pull it back from the carrier. Contact the carrier as soon as possible, and change the address in Shopify as well.
Sources
- Editing customer details on an order — Shopify's help pages: changing the shipping address and contact details on an order, tax recalculation, and the fact that the billing address cannot be changed.