Add a second address to a customer in Shopify
A customer with a cottage, a workplace, or a gift recipient needs more than one address on their profile. Shopify holds several addresses per profile, with one marked as the default. This tutorial adds a second address for three customers, and keeps the default where it is.
Written · Shopify admin, desktop steps · 4 minutes read
The worked example
| Customers | 3 |
| Addresses before | 3 |
| Addresses after | 6 |
| Default addresses | 3 |
| Share that are default | 50.00% |
Download the addresses worksheet: customer-addresses-worksheet.csv (232 bytes, md5 401fa41b54844e7aa95ffbda397f6370).
A worksheet of the six addresses in this tutorial: three customers, two addresses each, one default per customer. Half of the addresses are defaults.
1Open the customer profile
From your Shopify admin, go to Customers, then click the customer name.
2Open the address manager
In the Customer overview section, click Manage, then Manage addresses. The addresses already on the profile are listed, with the default marked.
3Add the new address
Click Add new address, fill in the street, city, province, postal code, and phone number, then save. Maya Chen's cottage address is added alongside her Toronto home address.
4Leave the default alone unless it should move
The new address is not the default unless you set it. To change the default, click Set as default next to the address that should be the default. In this tutorial the home address stays the default for all three customers.
5Repeat for the next customer
Do the same for the next customer: open the profile, Manage addresses, Add new address, save, and check the default. Three customers, three second addresses, three defaults left untouched.
The arithmetic
Three customers each had one address.
| Customer | Addresses before | Addresses after |
|---|---|---|
| Maya Chen | 1 | 2 |
| Jordan Lee | 1 | 2 |
| Priya Patel | 1 | 2 |
| Total | 3 | 6 |
3 addresses before plus 3 new addresses equals 6 after. Each customer has one default, so 3 of the 6 addresses are defaults, which is 50.00%.
Held at the counter
A new address is not the default. Adding a second address leaves the default where it was. If the new address should be the default, set it in the same visit, or the next order ships to the old one.
Editing is not adding. Changing the street on an existing address overwrites it. When the old address is still real, add a new one instead of editing the old one away.
Addresses belong to one profile. A second profile for the same person has its own address list. Put the second address on the right profile, or merge the profiles first.
Sources
- Managing customers — Shopify's help pages: the Manage addresses steps, adding a new address, and setting a default.